Media Replacement

Mechtech · November 6th, 2007, 04:31 PM

Back in June I purchased the Idols Galore CD-Rom (order number 337043). Recently my computer had a power supply failure and required total replacement. My problem now is that the Idols game will not play from the backup and the CD-Rom itself only shows one cda file (according to windows it is a 1 kB/ 40 minute audio file). I would like to get a replacement disk so that I can reinstall and continue my game (if possible).

Jatz · November 7th, 2007, 12:02 AM

I don't think AnimeNation warranties any of the products they carry unless they have some sort of manufactures' defect. You'll probably have to contact the licenser (the people who brought the game from Japan) to see if you can work something out.

Mechtech · November 7th, 2007, 02:39 PM

The game disk DOES NOT WORK on my new computer, it worked perfectly well on my old one. If you don't want to call it a media defect then provide some way for me to get new media at a reduced price OR don't write the license to prevent me from making a archive copy.

BTW I have been to the licenser's site and they state that they will only deal with retailers not individual customers. As AnimeNation is the retailer they have to contact the distributer in this matter.

Leader Desslock · November 7th, 2007, 02:52 PM

Quote:

Originally Posted by Mechtech

Recently my computer had a power supply failure and required total replacement.

Define. What did you formerly have (hardware and configuration) and what do you have now? (hardware and configuration). Did you just swap out the power supply, or was this a whole machine swap, with an OS change and everything?

Quote:

Originally Posted by Mechtech

My problem now is that the Idols game will not play from the backup and the CD-Rom itself only shows one cda file (according to windows it is a 1 kB/ 40 minute audio file).

See, the CD media itself should not have changed. That tells me there's more going on than meets the eye.

Jatz · November 8th, 2007, 01:32 AM

Quote:

Originally Posted by Mechtech

The game disk DOES NOT WORK on my new computer, it worked perfectly well on my old one. If you don't want to call it a media defect then provide some way for me to get new media at a reduced price OR don't write the license to prevent me from making a archive copy.

BTW I have been to the licenser's site and they state that they will only deal with retailers not individual customers. As AnimeNation is the retailer they have to contact the distributer in this matter.

As Desslock pointed out you never said you got a new computer. Since the disc worked once already, not a defect.

Mechtech · November 8th, 2007, 02:46 PM

IS a defect with the disk. New drive probably conforms closer to CD standard than disk does. Worked on my old comp, works now on a borrowed laptop and doesn't work on the new system (the ONLY disk that has a problem with the new system). All three are running XP pro w/updates.

So what I have is a disk/drive conflict that has ONLY occurred with this disk (which tends to rule out the drive as the at fault item) Don't know about you but that's what I call a media defect.

**Bernard_Monsha** · November 8th, 2007, 02:58 PM

If it plays on any PC but yours it is your computer that is haveing the issue. If you replace the Cd it still will not play. Call your PC manufacturer and do some research on the brand and model of your disk drive, motherboard, firmware, and BIOS version.

Leader Desslock · November 8th, 2007, 09:19 PM

Quote:

Originally Posted by Mechtech

...works now on a borrowed laptop and doesn't work on the new system...

Don't know about you but that's what I call a media defect.

If it was a media defect, then it wouldn't work on the borrowed system. Something's wrong with the new system.

Here's an odd idea, since I don't believe you're gonna get anyone to exchange a disc that's proven to work:

Take any comparable media that's been burned on the borrowed laptop. If the new system can read that media, then here's what you try: On the borrowed laptop (where the disc works), make a copy of the original media, then use the copy on the new system. It's possible that the media burned by the borrowed laptop will be compatible with the new system's drive, even though the original media is not.

I don't think that'll work, but hey, it's worth a shot if you run out of options.

November 6th, 2007, 04:31 PM	#1
Mechtech Professional Lurker Join Date: Oct 2001 Location: In the middle Posts: 5	Media Replacement Back in June I purchased the Idols Galore CD-Rom (order number 337043). Recently my computer had a power supply failure and required total replacement. My problem now is that the Idols game will not play from the backup and the CD-Rom itself only shows one cda file (according to windows it is a 1 kB/ 40 minute audio file). I would like to get a replacement disk so that I can reinstall and continue my game (if possible). __________________ FAILURE IS NOT AN OPTION,It comes bundled with the Software.

November 7th, 2007, 12:02 AM	#2
Jatz No user serviceable parts inside. Join Date: Dec 2004 Location: Home. Posts: 5,932 Blog Entries: 9	I don't think AnimeNation warranties any of the products they carry unless they have some sort of manufactures' defect. You'll probably have to contact the licenser (the people who brought the game from Japan) to see if you can work something out. __________________ "Gotta get in tune with Sailor Moon. Cause that cartoon has got the boom Anime babes that make me think the wrong thing." Barenaked Ladies' One Week

November 7th, 2007, 02:39 PM	#3
Mechtech Professional Lurker Join Date: Oct 2001 Location: In the middle Posts: 5	The game disk DOES NOT WORK on my new computer, it worked perfectly well on my old one. If you don't want to call it a media defect then provide some way for me to get new media at a reduced price OR don't write the license to prevent me from making a archive copy. BTW I have been to the licenser's site and they state that they will only deal with retailers not individual customers. As AnimeNation is the retailer they have to contact the distributer in this matter. __________________ FAILURE IS NOT AN OPTION,It comes bundled with the Software.

November 8th, 2007, 02:46 PM	#6
Mechtech Professional Lurker Join Date: Oct 2001 Location: In the middle Posts: 5	IS a defect with the disk. New drive probably conforms closer to CD standard than disk does. Worked on my old comp, works now on a borrowed laptop and doesn't work on the new system (the ONLY disk that has a problem with the new system). All three are running XP pro w/updates. So what I have is a disk/drive conflict that has ONLY occurred with this disk (which tends to rule out the drive as the at fault item) Don't know about you but that's what I call a media defect. __________________ FAILURE IS NOT AN OPTION,It comes bundled with the Software.

November 8th, 2007, 02:58 PM	#7
Bernard_Monsha Peter Chung defiled my eyes Join Date: Apr 2002 Location: Still better than Oliver Stone Posts: 12,578	If it plays on any PC but yours it is your computer that is haveing the issue. If you replace the Cd it still will not play. Call your PC manufacturer and do some research on the brand and model of your disk drive, motherboard, firmware, and BIOS version. __________________ N = C + {fb (cm) . fb (tc)} + fb (Ts) + fc . ta "When the people are being beaten with a stick, they are not much happier when it's called 'The People's Stick' ." Mikhail Bakunin "A citizen can hardly distinguish between a tax and a fine, except that the fine is generally much lighter." G. K. Chesterton Last edited by Bernard_Monsha; November 8th, 2007 at 03:05 PM.