Using smileys in customer support emails?

[TianGou]

Is it appropriate? And should it be dictated in bussiness format?

[Xhalen]

Not really, but what the heck, go nuts.

[TianGou]

I didn't use any. I felt it was inappropriate. Upon thinking about it, i regret not using any.

[Xhalen]

Honestly, it all boils down to how you feel about your job. If you're the type that takes it seriously, I wouldn't throw them into anything.

If you're like me on the other hand, and loathe the constant drudgery that comes along with being a corporate shill, throw them into everything you send out.

[superplough]

I would use smileys :)

I always do :lol:

[old hat]

I think it's a bit too informal for a communication sent to a customer or for business communication in general.

[Mag]

No. No. No. Don't ever do that.

[Ken-Ohki]

Most of what you say is unspoken so any time you want to show someone what your feeling is probably fair. ;)

[Old Ape Face]

Just don't use any forbidden Smilies.

http://209.85.48.12/6144/52/emo/18_3_2031.gif Like this one.

[Bradster]

I don't send them, and I rarely need to email outside parties in my work environment, but I can say I've noticed getting quite a few of them in the past year or so.

[Leader Desslock]

Is it appropriate?
If you're doing business with nine year old children, maybe. Anyone else, not so much.

[Nami]

I think it's depends on who is your target audience and your business field. If your target is young teen or such, maybe it's OK.

O_o;

[Bernard_Monsha]

The only time I ever see them is in spam emails advertising hashish,viagra, or Polish women.

[KabukiSaMuRaI]

I find that women respond very well to smile emoticons. I was sent a business reply once and she let me know that she appreciated the job I had done.

But it may just depend on the individual or corporate culture.

[Jia]

The only time I ever see them is in spam emails advertising hashish,viagra, or Polish women.

Or African lotteries from made up monarchies.

[The Million Dollar Prons]

I try not to use smiles because it seems like cruise control. Putting a wink at the end of a smarmy statemnt is the same as saying something smarmy, then putting a paragraph long DISCLAIMER: about how you didn't intend to offend him.

And that's just gay

[VidelCoolGirl]

I find that women respond very well to smile emoticons. I was sent a business reply once and she let me know that she appreciated the job I had done.

But it may just depend on the individual or corporate culture.

I sent that ***** a smilie face. *****es love smilie faces.

[CrossboneGundam]

Is it appropriate? And should it be dictated in bussiness format?

This is an inherent contradiction. There is nothing businesslike about emoticons.

I find that women respond very well to smile emoticons. I was sent a business reply once and she let me know that she appreciated the job I had done.

But it may just depend on the individual or corporate culture.

I find that you're making sexist assumptions as well as overusing bold type.

[KabukiSaMuRaI]

I sent that ***** a smilie face. *****es love smilie faces.

I wouldn't go so far as to say that...It was an example of something that happened to me.

I try not to use smiles because it seems like cruise control. Putting a wink at the end of a smarmy statemnt is the same as saying something smarmy, then putting a paragraph long DISCLAIMER: about how you didn't intend to offend him.



You seem to have it all figured out.



I find that you're making sexist assumptions as well as overusing bold type.

Not necessarily...just speaking from my experience. Nice try at flaming kiddo.

The bold type stays.