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Samurai Drifter
December 15th, 2006, 09:45 AM
I ordered the Ultimate CardCaptor Sakura DVD set 5 days ago. It hasn't come yet, but that's not the issue as I ordered ground shipping.

The issue is that though the $80-odd after shipping has been extracted from my checking account, I never got any sort of receipt or confirmation email. Now, maybe I'm just paranoid, but I asked to be mailed a copy of my order and wasn't, which seems like it could be indicative of problems, and if I'm going to invest $80 on something I want to make sure I get it.

And no, it's not in my spam box.

Josh
December 15th, 2006, 10:01 AM
I had a sales associate search the email address that is attached to your forum account, but we couldn't find anything listed under that.

Your best bet is to contact our sales department. They should be able to look up your order and provide you with an order number and update on the status.

http://www.animenation.com/contactus.html

Samurai Drifter
December 15th, 2006, 10:12 AM
Contacted the sales department.

EDIT: Turns out it's on backorder.

Gene
December 15th, 2006, 06:24 PM
Sorry about the wait on these. The demand was a bit more than expected on this special, more are on the way!

You should have recieved an order confirmation email, and also another informing you of the backorder. Have you checked your spam filter? We do have trouble with AOL and Hotmail accounts as well...

Warabit
December 15th, 2006, 06:59 PM
I hope you guys get some more in soon. I'm waiting too. It's ok though, as long as I get them! Got a bunch of other anime to keep me busy

Samurai Drifter
December 15th, 2006, 10:41 PM
Sorry about the wait on these. The demand was a bit more than expected on this special, more are on the way!

You should have recieved an order confirmation email, and also another informing you of the backorder. Have you checked your spam filter? We do have trouble with AOL and Hotmail accounts as well...
I have gmail (though I didn't when I first registered here, I guess, as it didn't exist).

But yeah, I checked my spam folder, and nada.

TheMantiCore
December 26th, 2006, 11:23 AM
Are these still coming in? I ordered mine yesterday, will I still be able to get one?

same_animefan
December 26th, 2006, 01:00 PM
I have gmail (though I didn't when I first registered here, I guess, as it didn't exist).

But yeah, I checked my spam folder, and nada.


same thing happened with me. Actually, it was my whole order >_> not just CCS boxset. Still haven't gotten any of my order yet, though the two other things I bought apperently shipped a day or so before christmas.

What is the latest news on the CCS boxset deal? Still haven't heard anything about it since I emailed AN the last time. Has anyone actual gotten it yet?

SDAnimeFan
December 27th, 2006, 12:11 AM
Mine is Still on backorder. I will be patient though because of the great price.

Gene
December 27th, 2006, 06:37 AM
We're still continually restocking these. Demand was higher than expected, we've been shipping them as they come in to our warehouse. May take a little extra time, but it will be worth it, it's a heck of a deal.. ;) Sorry for the wait on them...

ZeroRyoko1974
December 27th, 2006, 01:29 PM
I got a Negima calender I ordered at the same time. There didn't seem to be anything on the order form that indicated that the dvd's were on backorder. Kind of strange, but I will continue to wait. And 12String, that AMV is awesome, I personally liked the I hate Everything about Guu AMV myself :D

Samurai Drifter
January 4th, 2007, 01:19 PM
Well, it came today, so I guess worries about the order not being recieved were unfounded.

Gene
January 4th, 2007, 01:41 PM
Nothing left to do now but grab some pocky and watch 70 STRAIGHT EPISODES!!! When you emerge, you'll be a completely different person, we guarantee it. Sorry, you can't bill us for the resulting therapy...

Kitsune-sama
January 5th, 2007, 08:54 PM
I noticed that you guys removed the sale today, so I've got a question. I ordered my CCS set on the 12th of December, and it still hasn't been shipped yet. Am I still going to receive mine?

SDAnimeFan
January 9th, 2007, 10:59 PM
I am still waiting on my set.

Soluzar
January 9th, 2007, 11:08 PM
I really wish I'd ordered one, now. Who knew CCS was going out-of-print? I should have seen the writing on the wall.

SDAnimeFan
January 23rd, 2007, 11:55 PM
Mine Finally shipped out today. Can't wait to receive it.:)

Len
January 23rd, 2007, 11:57 PM
Do you think CSS going out of print was a marketing scam?

ffl
January 24th, 2007, 02:14 PM
Just so it could be sold at an immensely low price with no profit? No, it's not a scam, but selling it at a low price is a tactic to try and recoup from the losses or break even.